Sales & Customer Service Associate

$35,360 - $35,360/Yr

Massage Envy - Woodbury, MN

Full-time - Entry Level

Woodbury, MN

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Woodbury plays a vital role in promoting wellness through massage and skin care services. This position involves engaging with clients, educating them about the benefits of services, and driving sales of memberships and retail products. The associate will be part of a supportive community dedicated to helping clients feel their best while also enjoying benefits such as free massages and a competitive compensation plan.

Responsibilities

• Provide outstanding customer service by greeting clients upon arrival and scheduling services.
• Answer phone calls and address questions and concerns while maintaining client confidentiality.
• Promote the value of total body care by educating clients on services and selling the Massage Envy Wellness Program.
• Drive member retention through outreach via phone and email to current members.
• Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
• Support team goals and build positive relationships with team members.

Requirements

• Experience in sales and customer service is preferred.
• High school diploma or equivalent is required.
• Solid math and computer skills, with confidence in handling cash.

Nice-to-haves

• Previous retail or sales experience is a bonus.
• Previous customer service experience is a bonus.
• General knowledge of massage and skin care services.

Benefits

• $17/hour pay rate
• $500 Sign On Bonus for full-time employees
• Opportunity for FREE massages
• Commission for membership sales, enhanced therapies, and retail sales
• Employer Paid Health Care for full-time employees
• AFLAC
• Dental insurance
• Discounts on retail and services
• Opportunities for growth
• Wellness program