Sales & Customer Service Associate

Massage Envy - Round Rock, TX

Part-time,Full-time - Entry Level

Round Rock, TX

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy North Round Rock plays a crucial role in providing exceptional customer service and promoting wellness services. This position involves engaging with clients, educating them about services, and supporting the clinic's operations to enhance the overall client experience.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or GED.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills.
• Ability to multitask and think critically.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of wellness and body care services.

Benefits

• Wellness program
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Free massages
• Vision insurance
• Referral program