Sales & Customer Service Associate

Massage Envy

Full-time - Entry Level

Personal and Laundry Services

About the position

At Massage Envy Hillsborough, we are dedicated to creating a supportive and inspiring environment for our team members. As a Sales & Customer Service Associate, you will play a crucial role in helping clients feel their best while also contributing to the growth of our member base. Your passion for helping others will be at the forefront of your daily responsibilities, as you engage with clients and promote our wellness services. We believe in delivering an excellent experience to our clients, and your role will be pivotal in achieving this goal. You will be part of a team that is committed to the wellness journey of our clients, ensuring they receive the best care possible. In this position, you will be responsible for providing outstanding customer service, which includes greeting clients, scheduling services, and addressing any questions or concerns they may have. You will also promote the value of Total Body Care by educating clients on our services, selling the Massage Envy Wellness Program, and encouraging retail purchases based on recommendations from service providers. Your ability to establish positive relationships with guests will be essential in helping to grow and retain our client base, both in-person and through outreach via phone and email. We pride ourselves on having a culture that supports your success. Our trained leadership team is invested in your growth, and we offer various award programs to recognize your achievements. You will be part of a caring community that celebrates individuality and shares knowledge, making it a great place to develop your career while helping others on their wellness journey.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma (or equivalent) is required.
• Previous retail or sales experience is preferred.
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• 401(k)
• Paid time off for full-time employees
• Annual AMTA membership with insurance at no cost
• 20+ free continuing education courses every year
• Employee referral bonus program
• Employee Assistance Program
• Flexible schedule for better work/life balance
• Free massage, skincare or stretch session each month
• 40% off all products