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Sales/Customer Service Representative
1ST Trust Insurance Agency - El Paso, TX
posted 2 months ago
About the position
As a Sales/Customer Service Representative at 1st Trust Insurance, you will play a vital role in assisting clients with their insurance needs. This position focuses on providing exceptional customer service, helping clients understand their policy options, and ensuring a seamless experience throughout the insurance process. The role emphasizes building lasting relationships with clients and contributing to the agency's commitment to integrity and personalized service.
Responsibilities
- Provide personalized and efficient customer service to clients, addressing inquiries and resolving issues promptly.
- Assist clients in selecting appropriate insurance coverage, explaining policy details clearly and accurately.
- Process policy changes, payments, and other related paperwork efficiently and accurately.
- Collaborate with sales and claims departments to ensure a seamless customer experience.
- Establish and maintain positive relationships with clients, promoting retention and satisfaction.
Requirements
- Excellent verbal and written communication skills to interact effectively with customers and team members.
- A strong commitment to providing exceptional customer service and building positive relationships.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Proficient in identifying issues, analyzing information, and implementing solutions.
- Capable of collaborating with team members to achieve common goals.
Benefits
- Annual Base Salary + Commission
- Flexible Schedule
- Hands on Training
- Tuition Reimbursement
- Mon-Fri Schedule
- Career Growth Opportunities
