Ace Handyman Services
posted about 1 month ago
Full-time - Entry Level
Construction of Buildings
About the position
The Sales/Customer Service Representative at Ace Handyman Services plays a vital role in supporting the company's operations, sales, and marketing efforts. This part-time position is expected to grow into a full-time role, focusing on customer interactions, scheduling, and administrative tasks to enhance overall company performance and customer satisfaction.
Responsibilities
- Answer phone calls to discuss services, pricing, and scheduling.
- Schedule and coordinate jobs between customers and craftsmen.
- Handle re-scheduling and follow-up communications with customers.
- Monitor voicemail and respond to customer inquiries promptly.
- Manage all office-to-customer communications via email and phone.
- Book jobs through inbound and outbound calls.
- Utilize technology effectively to manage tasks and communications.
Requirements
- Experience in sales and customer service.
- Strong computer skills, particularly in Outlook, Excel, and Word.
- Excellent organizational and problem-solving skills.
- Strong communication skills with a focus on listening and customer interaction.
- Ability to multi-task and adapt quickly to new technologies.
- Strong work ethic and team player mentality.
Nice-to-haves
- Experience in a fast-paced environment.
- Positive attitude and stellar phone skills.
Benefits
- Competitive salary
- Paid time off
- Training & development
- Paid vacation/personal time off
- Paid holidays
- Casual atmosphere
