Sales/Customer Service Representative

Full-time - Entry Level

Frederick, CO

Transportation Equipment Manufacturing

About the position

The Customer Service Representative at Dexter Axle Company is responsible for providing exceptional customer service by answering inquiries, processing orders, and resolving complaints. This role involves maintaining product information, assisting customers with technical inquiries, and participating in sales initiatives to enhance customer satisfaction and drive sales.

Responsibilities

• Responding to customer inquiries both in person and over the phone.
• Maintain system information including product pricing and availability.
• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
• Make same-day follow-up calls to customers regarding backorders and delivery dates.
• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
• Track shipments as necessary.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• One or more years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong computer and phone skills.

Nice-to-haves

• Passion for excellent customer service.
• Ability to develop product knowledge to specify and recommend appropriate products to customers.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off