Sales/Customer Service

$32,240 - $32,240/Yr

Rustic Lodge Works - Hanceville, AL

Full-time - Entry Level

Hanceville, AL

Wood Product Manufacturing

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with product information, order processing, and troubleshooting issues.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Handle customer complaints with empathy and resolve issues efficiently.
• Multi-task and be dependable, ready to train.
• Perform basic math/calculations as needed.

Requirements

• Previous experience in customer service or sales is preferred but not required.
• Strong verbal and written communication skills are essential for effective interaction with customers.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using computer systems and software applications related to customer service operations.
• A positive attitude and a willingness to learn are crucial for success in this role.

Benefits

• Paid time off
• Holiday pay