Sales Development Representative (API/CPaaS)

Vonage - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Telecommunications

About the position

As an Outbound Sales Development Representative at Vonage, you will play a crucial role in driving the growth of our API business unit, which focuses on providing customizable, omnichannel communications solutions. Your primary responsibility will be to create, identify, and qualify new sales opportunities, ultimately scheduling meetings with qualified prospects to pass on to the direct sales teams. This position is vital as you will be the first point of contact for potential customers, helping to generate a robust sales pipeline and refine our sales and marketing strategies based on your interactions and successes with prospects. In this role, you will engage in various prospecting activities, including lead generation and qualification through multiple channels such as phone calls, emails, and social media platforms like LinkedIn. You will utilize creative research methods and sales tools to identify new leads that align with our product offerings and market needs. Tailoring sales campaigns will be essential, as you will need to research prospects' goals, market trends, and pain points to create customized outreach materials, including email templates and presentations. Your ability to qualify customers' needs and challenges will be critical in understanding how Vonage API solutions can assist them. You will maintain detailed records of client interactions in our CRM system and collaborate closely with marketing, account managers, and sales leadership to ensure consistent messaging and alignment in territory strategy. Achieving and exceeding monthly targets for qualified appointments and new sales opportunities will be a key performance indicator for your success in this role.

Responsibilities

• Conduct prospecting, lead generation, and lead qualification activities.
• Schedule appointments for Account Managers through various channels such as phone/video calls, emails, and LinkedIn.
• Utilize creative internet research and social media monitoring/messaging to identify new leads.
• Tailor sales campaigns by researching prospects' goals, market trends, and pain points.
• Create customized materials such as email templates, presentations, and videos.
• Qualify customers' needs and challenges to understand where Vonage API solutions could help.
• Gather actionable information on clients' needs and maintain detailed records in our CRM system.
• Collaborate closely with marketing, account managers, and sales leadership to ensure consistent messaging.
• Achieve and exceed monthly targets for qualified appointments and new sales opportunities.

Requirements

• A proactive mindset and determination to succeed.
• Strong organizational skills and the ability to work efficiently.
• Highly collaborative mindset with a focus on teamwork.
• Creativity in generating new ideas and taking initiative.
• Excellent communication skills, both verbal and written.
• Consistent overachievement in previous roles.
• Demonstrated success in reaching and surpassing high standards or challenging goals.
• Previous experience in Sales Development, preferably in a fast-paced SaaS company.
• Hands-on experience in lead generation and sales research is preferred.
• Experience working with Salesforce, LinkedIn Sales Navigator, and other sales research tools is an advantage.

Nice-to-haves

• Experience in a fast-paced SaaS company.
• Hands-on experience in lead generation and sales research.

Benefits

• Medical, Vision, and Dental Coverage
• Health Savings Account (HSA)
• Income Protection
• Maternity & Paternity Leave
• 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year
• Tuition Reimbursement
• Voluntary Legal Plan
• Optum Employee Assistance Program
• Discount on Auto, Home & Pet Insurance