Sales Development Representative (Cubby Care Associate)

$57,000 - $118,560/Yr

Cubby Beds - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

About the position

The Sales Development Representative (Cubby Care Associate) at Cubby Beds plays a crucial role in supporting customers during the initial phases of their purchasing journey. This position focuses on guiding families through various funding options, primarily insurance, to help them acquire the innovative Cubby Bed designed for children with cognitive conditions. The role involves extensive customer outreach, maintaining product knowledge, and collaborating with internal teams to enhance the customer experience while contributing to the company's revenue growth.

Responsibilities

• Initiate and build rapport with potential customers exploring Cubby through various funding options, primarily insurance.
• Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
• Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
• Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
• Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
• Support the sales process with administrative tasks such as maintaining accurate customer data in Salesforce and follow-up until the hand-off point.
• Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
• Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
• Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.

Requirements

• 1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles.
• Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline.
• Ability to work a 9-5:30 or 9-6pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home).

Nice-to-haves

• Experience using CRMs such as Salesforce, Front, or similar is preferred.
• Prior experience working within one or more of the following industries: healthcare sales, health tech, and pharmaceutical sales.
• Prior experience working with the special needs community, providers/care teams, insurance/billing, and medical device suppliers.

Benefits

• Work from home stipend
• Stock options
• Paid holidays
• Unlimited paid time off
• Dental insurance
• 401(k)