Sales Development Representative - Customer Engagement

Ors Nasco - Denver, CO

Full-time - Entry Level

Denver, CO

Repair and Maintenance

About the position

The Sales Development Representative at ORS Nasco plays a crucial role in B2B customer engagement, focusing on new customer acquisition and revitalizing existing accounts. This position requires excellent communication skills and a proactive approach to turn warm leads into lasting relationships while ensuring customer satisfaction. The role is designed for individuals who thrive in a fast-paced environment and are driven to succeed.

Responsibilities

• Identify and prioritize customer accounts for outreach using an AI engagement tool to grow business.
• Collaborate with the sales team to develop strategies for new customer acquisition, account reactivation, and churn reduction.
• Conduct outbound calls to re-engage customers, problem-solve, and identify their needs.
• Proactively reach out to at-risk existing customers to gather feedback and address concerns before they escalate.
• Collaborate with customer care and sales teams to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with customers through effective communication and follow-up.
• Understand customer pain points and provide tailored solutions to address their challenges.
• Provide regular updates to the sales management team on progress toward goals and insights from customer interactions.

Requirements

• Industry experience preferred but not required due to AI technology for onboarding.
• Strong ability to conduct outbound calls and engage effectively with B2B customers.
• Excellent verbal and written communication skills.
• Self-motivated, goal-oriented, and able to work independently.
• Proficiency in Microsoft Office Suite.
• A positive attitude and a willingness to learn and grow.

Nice-to-haves

• Experience in customer engagement or sales roles.
• Familiarity with CRM software and sales tools.

Benefits

• Hybrid work environment
• Opportunities for professional growth and development
• Collaborative team culture