Sales Development Representative - Customer Engagement

Ors Nasco - Moody, AL

Full-time - Entry Level

Moody, AL

Repair and Maintenance

About the position

The Sales Development Representative at ORS Nasco plays a crucial role in the inside sales team, focusing on B2B customer engagement, new customer acquisition, and revitalizing existing accounts. This position emphasizes building strong relationships with customers through effective communication and proactive outreach, ensuring customer satisfaction and loyalty while contributing to the overall growth of the business.

Responsibilities

• Identify and prioritize customer accounts for outreach using industry-leading AI engagement tools.
• Collaborate with the sales team to develop effective strategies for new customer acquisition, account reactivation, and churn reduction.
• Conduct outbound calls to effectively re-engage customers, problem solve, and identify their needs.
• Proactively reach out to at-risk existing customers to gather feedback and address any concerns before they escalate.
• Collaborate with the customer care and sales teams to implement strategies that enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with customers through effective communication and follow-up.
• Understand customer pain points and provide tailored solutions to address their challenges.
• Provide regular updates to the sales management team on progress toward goals and key insights from customer interactions.

Requirements

• Strong ability to conduct outbound calls and engage effectively with B2B customers.
• Excellent verbal and written communication skills.
• Self-motivated, goal-oriented, and able to work independently.
• Proficiency in Microsoft Office Suite.
• A positive attitude and a willingness to learn and grow.

Nice-to-haves

• Industry experience preferred but not required due to the use of AI technology for onboarding.
• An enthusiastic person with a talent for building strong customer connections.
• A proactive problem-solver who takes a consultative approach to selling.
• An effective multitasker who excels in dynamic environments.
• A collaborative team player who values strong relationships.

Benefits

• Dynamic and collaborative work environment.
• Opportunities for growth and upward mobility.