Sales Development Representative- Inbound

ServiceNow - San Diego, CA

Full-time - Entry Level

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

ServiceNow is looking for a high achieving Lead Development Representative (LDR) to join our expanding Global Sales Development team. In this role, you will play a crucial part in qualifying leads, profiling prospects and customers, and providing feedback on which campaigns generate the best leads. Collaborating closely with Sales Development Representatives and Field Sales professionals, your primary goal will be to identify and qualify opportunities for the team you support. As a Lead Development Representative, you will be responsible for building the sales pipeline while achieving monthly, quarterly, and annual goals. This includes following up on Marketing-generated leads to qualify them for potential Sales opportunities and managing all inbound leads to ensure they meet Sales acceptance criteria. You will also work with Marketing to complete multiple demand generation campaigns and invite and bring attendance to company events and regional trade shows. Understanding how ServiceNow solutions address customer pain points will be essential, as will researching target accounts for prospecting activities, building prospecting contact lists, and maintaining accurate contact information within the CRM. This role will require you to use our technology to manage marketing leads effectively.

Responsibilities

• Build sales pipeline while achieving monthly, quarterly, and annual goals.
• Follow up on Marketing-generated leads to qualify them for potential Sales opportunities.
• Manage all inbound leads to Sales acceptance.
• Work with Marketing in completing multiple demand generation campaigns.
• Invite and bring attendance to company events and regional trade shows.
• Understand how ServiceNow solutions address customer pain points.
• Research target accounts for prospecting activities, building prospecting contact lists and company/account mappings.
• Maintain contact information within the CRM, providing the account team with information to ensure opportunities are understood and next steps are identified.
• Use our technology to manage marketing leads.

Requirements

• A creative and customer-focused mindset.
• A basic understanding of Cloud computing and SaaS offerings.
• Ability to differentiate ServiceNow to customers.

Nice-to-haves

• Experience in sales or lead generation roles.
• Familiarity with CRM software and lead management tools.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.