Dish - Middletown, NJ

posted about 2 months ago

Full-time - Entry Level
Middletown, NJ
5,001-10,000 employees
Broadcasting and Content Providers

About the position

The Retention Executive position at DISH offers a unique opportunity to develop sales skills and build a long-term career within a company that has been a leader in connectivity for over 40 years. As part of the Inside Sales & Retention team, you will engage with both new and existing customers through 100% inbound calls, eliminating the need for cold calling. This role is designed for individuals who are passionate about sales and customer service, providing the chance to influence customer decision-making by effectively communicating the value of DISH's products and services. In this position, you will be responsible for assessing each customer's needs and offering tailored solutions that best fit their requirements. The role demands resilience and the ability to bounce back from challenges while maintaining focus on larger sales goals. You will also be expected to manage your time effectively, continuously learn new sales methods, and strive for advancement within the company. Building and maintaining strong customer relationships is crucial, as is documenting customer information accurately to ensure excellent service and satisfaction. DISH is committed to your success, providing comprehensive training and development tools to help you excel in your role. With a competitive compensation structure that includes a base pay of $20.50 per hour plus uncapped commission, top performers have the potential to earn significantly more, with target compensation around $68,000 per year. Additionally, there are opportunities for promotion within your first year, along with various benefits that support your health and well-being.

Responsibilities

  • Successfully sell DISH and Boost products and services to new and existing customers
  • Assess each customer's needs and offer the best value
  • Demonstrate resilience and maintain focus on larger sales goals
  • Effectively manage time and be open to learning new sales methods
  • Build and maintain customer relationships
  • Document customer information including demographic and billing details
  • Provide excellent customer service and ensure customer satisfaction

Requirements

  • Excellent verbal, written and interpersonal communication skills
  • High school diploma; college graduates preferred
  • Ability to work full-time, on-site in one of our Direct Sales facilities
  • Open availability to work provided schedules
  • Possess a smartphone or other device with an active network connection

Nice-to-haves

  • Experience in sales or customer service
  • Familiarity with DISH products and services

Benefits

  • Paid training and ongoing development
  • Medical, dental and vision insurance benefits
  • Paid time off
  • 401(k) with company-matched funds
  • Employee stock purchase plan
  • Tuition reimbursement
  • Complimentary DISH TV programming at home
  • Discounted Sling TV and Boost Mobile plans
  • Rewards and Recognition program offering food days, high-value prizes, and trips
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