Sales Development Representative (SNVO)

Cma Cgm - Miami, FL

Full-time - Entry Level

Miami, FL

10,001+ employees

Support Activities for Transportation

About the position

The Sales Development Representative at CMA CGM plays a crucial role in supporting a commercial region or customer segment. This position serves as the primary contact for all customer rate inquiries related to import or export cargo. The representative is responsible for maintaining a comprehensive understanding of trade lanes to effectively grow market share. This involves partnering with field sales and collaborating with trade/line management to provide accurate quotations, organizing and expediting customer contracts, and ensuring that all agreed terms and conditions are properly constructed and filed. The role requires quick resolution of issues to minimize service failures or loss of business, thereby supporting the overall business strategy of CMA CGM. In this Sales Support role, the representative will focus on the customer segments of SNVO. A thorough knowledge of both import and export services is essential, along with the ability to communicate rate negotiations effectively with trade/line management on behalf of customers and field representatives. The representative will work closely with field sales to promote trade/line initiatives, which may include campaigns, eBusiness, and value-added services. This involves growing the customer profile by researching and identifying market opportunities, gathering competitive intelligence, qualifying sales leads, and shipping opportunities via NOVA Business. Additionally, the representative will develop and maintain customer and trade-lane specific business plans, submit customer credit applications, and manage rate request quotes through the company's CRM system. The role also includes customer volume forecasting and structuring contract proposals for trade approval and FMC filing. The representative will produce and analyze sales reports, compile and collaborate with sales/trade/line management on expiring bullets, MQC shortfalls, and expiring contracts. This position requires a proactive approach to customer service and the ability to adapt to the constantly changing environment of the shipping and logistics industry.

Responsibilities

• Serve as the principal CMA CGM contact for all customer rate inquiries for import or export cargo.
• Maintain understanding of trade lanes to effectively grow market share.
• Partner with field sales and work with trade/line management to provide quotations.
• Organize and expedite customer contracts to ensure proper construction and filing of agreed terms and conditions.
• Quickly resolve issues to reduce service failures or loss of business.
• Support overall business strategy and demonstrate passion for customer service.
• Communicate rate negotiations with trade/line management on behalf of customers and field representatives.
• Promote trade/line initiatives including campaigns, eBusiness, and value-added services.
• Research and identify market opportunities to grow customer profiles.
• Gather competitive intelligence and qualify sales leads and shipping opportunities via NOVA Business.
• Develop and maintain customer and trade-lane specific business plans.
• Submit customer credit applications and manage rate request quotes via the company's CRM system.
• Forecast customer volume and structure contract proposals for trade approval and FMC filing.
• Produce and analyze sales reports and collaborate with sales/trade/line management on expiring bullets, MQC shortfalls, and expiring contracts.

Requirements

• High School Diploma required.
• Minimum 2 years work experience required, preferably in inside sales, sales, or customer service.
• Minimum 1 year transportation industry experience required.
• Bachelor's Degree preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to establish priorities and organize time effectively.
• Attention to detail and ability to build and maintain professional relationships.
• Working knowledge of commercial and financial jargon of international trade.
• Proven computer literacy in Word, Excel, PowerPoint, and Outlook (Access preferred but not required).
• Ability to work under pressure and with urgency.
• Ability to actively determine client needs and accommodate them efficiently.
• Ability to develop processes and strategies to increase productivity and improve customer service.
• Ability to problem solve and find alternate solutions to customer issues.
• Ability to multitask effectively and work well with others in a culturally sensitive manner.

Nice-to-haves

• Experience in logistics or shipping industry is a plus.
• Familiarity with CRM systems and sales reporting tools.