Sales Development Representative

Global Payments - Plano, TX

Full-time - Entry Level

Plano, TX

Credit Intermediation and Related Activities

About the position

The Sales Development Representative (SDR) at Active Network, a division of Global Payments, is responsible for generating and qualifying leads to support the sales team. This role is crucial in the sales process, focusing on identifying potential customers, initiating contact, and nurturing relationships to create opportunities for the sales team. SDRs engage with prospects through various outreach methods, ensuring the sales team concentrates on high-quality leads, ultimately driving increased conversion rates and revenue for the organization.

Responsibilities

• Proactively reach out to prospects via telephone to identify key decision-makers.
• Qualify leads and guide them through the sales pipeline with precision and expertise.
• Conduct thorough needs analysis and account qualification at all prospect levels.
• Identify opportunities for upselling and cross-selling to existing clients to enhance client relationships.
• Manage client relationships and expectations throughout the sales cycle to ensure customer satisfaction.

Requirements

• Previous experience in sales or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in CRM software and Microsoft Office suite.
• Bachelor's degree in Business Administration or related field preferred.

Nice-to-haves

• Demonstrates a comprehensive understanding of the role and consistently applies knowledge and skills to complete a wide range of tasks effectively.
• Handles assignments that range from routine to moderately difficult, requiring sound judgment in resolving issues or making recommendations.
• Works with minimal supervision in daily tasks and receives general instructions on newly introduced assignments.
• Possesses expert knowledge of the merchant payment industry, staying abreast of trends and developments.
• Exhibits advanced problem-solving abilities, making decisions quickly and effectively to resolve issues.
• A skilled and attentive listener, adept at establishing and maintaining long-lasting customer relationships through effective communication.

Benefits

• Medical, dental and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service