Newpro Operating - Wilmington, MA

posted 4 months ago

Full-time - Entry Level
Wilmington, MA
Building Material and Garden Equipment and Supplies Dealers

About the position

NEWPRO Home Improvement Solutions, the leading home improvement company in New England, is seeking enthusiastic Sales Development Representatives to join our Wilmington, MA call center. This role is pivotal to our growth and customer satisfaction as we expand our territories and meet increasing customer demand. With over 75 years of experience in providing home improvement solutions across MA, RI, NH, ME, and CT, NEWPRO is recognized for its exceptional service and innovative approach in the industry. Our call center is the heart of our sales operations, and we pride ourselves on being the best in the business. As a Sales Development Representative, you will be the first point of contact for homeowners interested in remodeling projects. Your primary responsibility will be to engage with potential customers through inbound and outbound calls, setting appointments for our in-home sales consultants. You will utilize state-of-the-art technology in our new centralized office to ensure a seamless experience for our customers. This position offers a competitive base pay of $21 per hour for the first shift and $22 per hour for the second shift, along with a commission bonus structure that allows for potential earnings of $60,000 or more annually. The call center operates Monday through Friday from 8:00 a.m. to 7:00 p.m. and Saturday to Sunday from 9:00 a.m. to 1:00 p.m. At NEWPRO, we are committed to delivering an exceptional experience to every homeowner from the initial contact through the life of their project. We also prioritize the personal and professional growth of our employees, providing extensive training and ongoing support to help you succeed. If you are passionate about making a positive impact and want to be part of a dynamic team, we would love to hear from you!

Responsibilities

  • Speak with potential customers via inbound/outbound calls and set qualified appointments for in-home sales consultants.
  • Engage with customers who have requested more information on NEWPRO's products & services, create urgency, and set appointments for in-home sales representatives.
  • Engage with our CRM to track customer interactions and disposition.
  • Deliver the customer an exceptional first impression.

Requirements

  • Ambitious, high-energy & outgoing
  • Determined, consistent & persistent
  • Passionate about exceeding expectations
  • Coachable
  • Reliable
  • Able to perform well in a fast-paced cooperative environment!
  • A good listener
  • Detail-oriented
  • Service-oriented and patient
  • A good team player

Benefits

  • Generous Paid Time Off policy
  • Holiday Pay
  • Health, Dental & Vision
  • Company-paid life insurance and long-term disability
  • 401K
  • Supplemental Insurance
  • Flex Savings & Health Reimbursement Accounts
  • Company events and employee engagement initiatives
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