Sales Development Representative

Pc/Nametag - Verona, WI

Full-time - Entry Level

Remote - Verona, WI

51-100 employees

Printing and Related Support Activities

About the position

As a Sales Development Representative at pc/nametag, you will play a crucial role in fostering strong relationships with potential customers. Your primary responsibility will be to quickly identify customer needs and offer tailored consultations on pc/nametag's solutions to drive revenue growth. This position requires a strategic approach to advancing leads through the sales pipeline, which includes scheduling meetings, diligently following up, and monitoring progress towards achieving sales revenue goals. You will be part of a supportive and upbeat team that values collaboration and innovation, working in a hybrid environment after training, which requires you to be in the office two days a week (Tuesdays and Thursdays). Your daily activities will involve connecting with customers via email, phone, and online meetings, where you will apply cross-selling and up-selling techniques while providing exceptional customer service. You will execute outbound lead generation campaigns, including product consultations, follow-ups, and re-engagement of lapsed customers. Utilizing SPIN selling skills, you will effectively engage with customers and ensure a smooth handoff of order processing to the customer service team. You will also collaborate with the sales team to develop strategies for achieving sales targets, dedicating approximately 90% of your time to lead nurturing activities and 10% to prospecting new customers. This role is ideal for someone who is tenacious, sales-driven, and enjoys translating customer challenges into practical solutions. If you thrive in a dynamic environment and are eager to contribute to a team that celebrates success and fosters growth, we want to hear from you!

Responsibilities

• Connect with customers daily via email, phone, and online meetings.
• Identify customer needs and apply cross-selling and up-selling techniques while providing exceptional customer service.
• Execute outbound lead generation campaigns, including product consultations, Year-Over-Year follow-ups, samples, re-engagement of lapsed customers, and tradeshow leads.
• Use SPIN selling skills and techniques to effectively engage with customers.
• Accurately enter notes to ensure a smooth handoff of order processing to the customer service team.
• Acquire in-depth knowledge of products and services to confidently address customer questions and advance them in the sales process.
• Collaborate with the sales team to develop strategies for achieving sales targets.
• Work independently and as part of the team, making outbound calls daily.
• Achieve individual sales goals and contribute to overall team objectives.

Requirements

• 2+ years of strong customer service background, ideally in a contact center environment.
• 2+ years of proven track record in sales and prospecting, preferred.
• Comfortable working at your computer throughout the day.
• Proficient with Microsoft Office Suite and ERP order entry systems.
• Ability to type a minimum of 40 WPM.
• Demonstrated tenacity in lead generation and strategic outreach.
• Demonstrated ability to leverage past orders to cross-sell and suggest new products.
• Strong work ethic and self-starter with the ability to manage multiple priorities.
• Ability to quickly develop a rapport with customers with a professional and friendly attitude.
• Excellent listening skills with the ability to ask probing questions and understand concerns.
• Excellent interpersonal skills; must have strong verbal and written communication skills.
• Ability to travel occasionally for client visits and to exhibit at tradeshows (up to 15%).
• Ability to work Monday - Friday, between the hours of 8am to 5pm.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Happy hour
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount