Sales Development Representative

RealPage - Richardson, TX

Full-time - Entry Level

Richardson, TX

Publishing Industries

About the position

The Sales Development Representative (SDR) at RealPage, Inc. is a pivotal entry-level role designed for individuals eager to embark on a sales career within the technology sector. This position involves collaborating with a team of experienced software sales and marketing professionals to generate and qualify sales leads. The SDR will be responsible for scheduling appointments for the sales team, validating leads sourced from the Customer Relationship Management (CRM) system, specifically Salesforce.com, and ensuring that new client information is accurately uploaded into the system. The ideal candidate for this role is characterized by a competitive spirit, high energy, a passion for customer service, and a strong focus on achieving results. Successful SDRs will have the opportunity to advance to higher-level sales positions within the department, making this role an excellent stepping stone for career growth in sales. In this role, the SDR will engage in various activities aimed at prospecting and qualifying leads for the sales team. This includes making outbound calls as necessary and representing the company in a professional manner. The SDR will also be tasked with answering customer inquiries and providing relevant information to the sales team to facilitate the sales cycle. It is crucial for the SDR to maintain accurate and legible documentation of all call activities in Salesforce, adhere to departmental quality standards, and meet defined productivity goals. The SDR will follow a structured weekly schedule, adjusting as needed based on call volume, to ensure optimal performance and lead generation.

Responsibilities

• Prospect and qualify leads for the sales team.
• Make outbound calls when necessary and represent the company in a highly professional manner.
• Answer customers' questions and provide appropriate additional information to the sales team to start or continue the sales cycle.
• Capture accurate and legible documentation on all call activity in Salesforce.
• Maintain departmental standards for quality.
• Achieve defined productivity goals.
• Follow weekly schedules and adjust based on call volume.

Requirements

• College Degree or 1-year equivalent work experience in Customer Service, Sales, or Direct Marketing.
• Strong phone etiquette.
• Ability to learn, listen and solve problems effectively.
• Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation.
• Ability to communicate empathy and confidence in outbound contact center environments.
• Persistent in ensuring issues are resolved accurately, effectively, and timely.
• Ability to maintain and update online documentation clearly and effectively.
• Ability to follow precise direction without continuous supervision.
• Detail-oriented and flexible.
• Ability to capture detailed information into the CRM (Salesforce.com).
• Bilingual skills a plus.