Sales Development Representative

Express Employment Professionals - Shelby, NC

Full-time - Entry Level

Shelby, NC

Administrative and Support Services

About the position

The Sales Development Representative (SDR) plays a crucial role in the sales process by identifying and screening potential customers who could benefit from the company's products and services. As the first point of contact for prospects, the SDR is expected to have a strong understanding of the sales process and excel in researching leads, initiating new relationships, and setting up sales closers for success. The ideal candidate will be a quick learner with excellent communication skills, capable of presenting the company's offerings in a compelling manner. This position is vital for boosting top-line revenue growth, enhancing customer acquisition levels, and increasing overall profitability. In this role, the SDR will utilize various methods, including cold calls and emails, to generate new sales opportunities. They will be responsible for identifying the needs of prospects and suggesting appropriate products or services that align with those needs. Building long-term, trusting relationships with prospects is essential, as this will help qualify leads as viable sales opportunities. The SDR will proactively seek new business opportunities in the market and will be tasked with setting up meetings or calls between prospective customers and sales executives. Regular reporting to the marketing director on weekly, monthly, and quarterly results will also be a key responsibility. The position does not involve any supervisory responsibilities, allowing the SDR to focus on developing their skills and contributing to the team's success. A bachelor's degree is preferred, along with a minimum of five years of relevant work experience in sales or a related field. The SDR should possess strategic selling skills, a history of success in maintaining and developing key relationships, and strong organizational and interpersonal skills. Proficiency in Microsoft Office Suite and CRM software, such as Dynamics, is preferred, along with the ability to communicate effectively both orally and in writing. The SDR must be a team player, willing to work collaboratively for the improvement of the team and its goals, while also demonstrating the company's core values of integrity, respect, and trust.

Responsibilities

• Utilize cold calls and email to generate new sales opportunities
• Identify the needs of prospects, and suggest appropriate products or services
• Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and sales executives
• Report to marketing director with weekly, monthly, and quarterly results

Requirements

• Bachelor's degree preferred in related field or equivalent in work experience of 5 years of relevant work experience
• Minimum of 5+ years of related Sales experience or equivalent combination of education and experience
• Strategic selling skills and business planning
• History of success maintaining & developing key relationships
• Strong organizational, interpersonal, and creative skills are necessary to meet the demands of the position
• Intermediate ability to create and/or update spreadsheets, and other company documents of various types
• Intermediate ability to demonstrate accuracy and thoroughness
• Intermediate ability to multi-task with accuracy
• Expert customer service skills, over the phone and in person, with our customers and internal departments
• Intermediate efficient time management
• Excellent verbal communication skills
• Ability to maintain a calm and polite manner in stressful situations
• Professionalism

Nice-to-haves

• Experience within complex selling environments
• Proficient user of Microsoft Office Suite
• Proficient user of Dynamics or related CRM
• Independent initiator with strong self-management skills
• Attention to detail