Cma Cgm - Long Beach, CA
posted 3 months ago
The position at CMA CGM (America) LLC is pivotal in maintaining a comprehensive understanding of trade lanes to effectively contribute to the growth of market share. The individual in this role will be responsible for qualifying sales leads and expanding the active customer base of BCO/NVO within the designated sales territory. This involves close collaboration with field sales representatives and trade/line management to provide accurate quotations in response to customer requests. The role also entails maintaining customer contracts, ensuring that all terms and conditions, as well as rates, are properly constructed and filed. In terms of market growth and development, the position requires working in concert with the Field Sales Representative to promote various line and trade initiatives, including campaigns, addressing vessel shortfalls, and prioritizing services. Effective communication with line/trade management regarding customer volume forecasting is essential to ensure full vessel capacity. The individual will also be tasked with developing and maintaining line exposure to customers, as well as creating specific business plans aimed at achieving or exceeding weekly volume budgets by service. The responsibilities extend to rate and contract management, where the individual must possess overall knowledge of import/export services and be able to negotiate rates with line/trade management on behalf of customers. This includes setting up quotes, preparing contracts, and ensuring compliance with various filing requirements. The role also involves tracking customer performance trends and communicating with sales representatives regarding any shortfalls or expiring contracts. Additionally, the position requires serving as a key user for the LISA CRM system, providing support and training to end users, and monitoring system usage to ensure goals are met. The individual will also be involved in customer onboarding processes, validation of new customers, and maintaining a library of essential information related to pricing and routing. Overall, this position is integral to enhancing customer experience and ensuring that CMA CGM continues to provide exceptional service in the shipping and logistics industry.