Sales Development Representative

Staples - Lincolnshire, IL

Full-time - Entry Level

Lincolnshire, IL

Merchant Wholesalers, Nondurable Goods

About the position

The Sales Development Representative at Staples, Inc. is responsible for reactivating and converting inactive customers by making daily calls to both existing and prospective clients. This hybrid role requires a self-motivated individual who can multitask effectively and assess customer needs quickly. The representative will collaborate with account managers and sales specialists to drive revenue and maintain accurate records in the CRM system. The position offers an opportunity to significantly impact the growth of the managed book of business.

Responsibilities

• Make daily calls to Quill customers who have not placed an order in 13+ months
• Make daily calls to prospect locations affiliated with a managed customer entity
• Leverage order history and specialized customer offers to reactivate customers
• Maintain communication between customers and account managers to articulate trends and pricing solutions
• Collaborate with sales specialists to drive revenue beyond traditional office supplies
• Maintain accurate records in CRM, including activity logs and pipeline
• Seek ways to improve and apply coaching from managers and peers
• Meet and exceed monthly/quarterly quotas and key metrics
• Positively impact team culture and share learnings

Requirements

• 1 year of related experience in sales or service, preferably in a B2B environment
• Ability to navigate between multiple sales approaches
• Proficient in Microsoft applications (Excel, PowerPoint, Outlook)
• High School Diploma or G.E.D

Nice-to-haves

• 1-2 years' experience in a B2B sales environment
• Proven ability to achieve sales role metrics
• Proficient using CRM tools or comparable sales tools
• Bachelor's degree or equivalent work experience

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs