Sales Development Representative

Johnson Controls - Marinette, WI

Full-time - Entry Level

Marinette, WI

Specialty Trade Contractors

About the position

The Sales Development Representative at Johnson Controls is responsible for being the first point of contact for new customers, guiding them through the onboarding process, and ensuring a smooth transition into the company's services. This role focuses on developing strong relationships with customers, providing exceptional support, and facilitating their success and satisfaction with Johnson Controls' offerings.

Responsibilities

• Assist new customers by walking them through the onboarding process, addressing any questions or concerns they may have.
• Help customers effectively place their first orders with JCI, providing guidance and support every step of the way.
• Ensure customers are aware of and can easily access the necessary training resources to utilize our products and services effectively.
• Facilitate introductions to key support teams, including Customer Service, Inside Sales, and Technical Services, to help customers feel connected and supported.
• Play a key role in keeping our Onboarding website up to date, ensuring that all content is accurate, relevant, and reflective of the latest resources available to our customers.
• Handle all customer changes in the CRM system, collaborating with other functional areas to ensure that updates are made quickly and accurately.
• Address leads coming through Salesforce.com and distribute as necessary.
• Collaborate with the sales team to ensure leads are nurtured and converted into customers.
• Provide leadership and support to Johnson Control's efforts to develop and foster a culture that stimulates innovation and facilitates adoption of new customer value propositions.

Requirements

• 5-year minimum working experience as a customer service rep, sales executive, or relevant role.
• BSc/BA in business administration, sales, marketing, or relevant field.
• Strong communication and collaboration skills to work with people from a variety of technical and cultural backgrounds.
• Experience, demeanor, and humility to quickly garner respect and credibility with key internal and external constituencies.
• Confident enough to challenge the status quo and the courage to take a stand along with the savvy to know when to make the tough call and when to employ diplomacy and patience.
• Exhibit strong attention to detail in all tasks, ensuring accuracy and quality in customer interactions and documentation.
• Utilize critical thinking skills to identify issues, analyze information, and develop effective solutions to enhance the customer experience.
• Ability to handle rejection and maintain a positive attitude in a fast-paced environment.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid holidays
• Vision insurance