Walmart - Bentonville, AR

posted 2 months ago

Part-time,Full-time - Mid Level
Bentonville, AR
General Merchandise Retailers

About the position

Walmart Connect is Walmart's advertising platform designed to reach hundreds of millions of U.S. shoppers throughout their shopping journey. The Sales Enablement Content & Platform Manager will play a crucial role in driving projects forward and maintaining a comprehensive content library that serves as a single source of truth for approved sales marketing materials. This position involves organizing and authoring a vast catalogue of content to ensure maximum discoverability within a content management system (CMS) and providing analysis on feedback from cross-functional networks (XFNs) and metrics within the CMS. The ideal candidate will have experience in managing knowledge/content management systems and writing/editing technical and product-focused marketing content. In this role, you will support a critical service for Walmart Connect, contributing to the goal of achieving must-buy status among key target audiences. This will involve ensuring that essential marketing and educational content is always up to date, easily accessible internally, and widely discoverable externally. Responsibilities include managing content, collaborating with content owners, and communicating project status to stakeholders. You will also be responsible for writing and editing technical and product-focused marketing content as needed to maintain content quality. Additionally, you will support the management of content delivery and storage systems, optimizing the external content management system "Help Center" for better discoverability and exploring modern content management tools through a formal RFP process. This includes stakeholder interviews, requirements documentation, and collaboration with procurement on vendor RFPs. You will own the technical aspects of the Help Center and new CMS once implemented, along with managing ad hoc projects assigned by senior management.

Responsibilities

  • Help maintain the single source of truth inventory of approved Walmart Connect sales marketing content.
  • Support organizing and authoring a vast catalogue of content for maximum discoverability within the CMS.
  • Manage content inventory hygiene, including calendarizing update reminders and content sunset dates for content owners.
  • Communicate project status to stakeholders and key project participants.
  • Provide analysis on feedback from XFNs and metrics within the CMS.
  • Write/edit technical and product-focused marketing content as needed to ensure quality of content.
  • Support optimization of the external content management system 'Help Center' for better discoverability.
  • Explore a formal RFP process for a more modern content management tool, including stakeholder interviews and requirements documentation.
  • Own Help Center technical aspects to support admin and authoring needs.
  • Manage ad hoc project management and operational projects assigned by Senior Manager & Senior Director.

Requirements

  • 4+ years of business experience, with a preference for marketing and technical writing experience.
  • Experience running knowledge/content management systems, with Salesforce experience required.
  • Strong communication skills to drive alignment with cross-functional teams around a goal.
  • Exceptional skills in driving projects forward.
  • Excellent interpersonal and organizational skills.
  • Ability to manage multiple projects and priorities in a high-volume, fast-paced work environment.
  • Flexibility to pivot, embrace change, and evolve personal scope of work as the business changes.
  • Teamwork mentality.

Nice-to-haves

  • Experience in marketing or related field with a Master's in Business Administration.

Benefits

  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Short-term and long-term disability benefits.
  • Company discounts and Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U education benefit program covering tuition, books, and fees for various educational programs.
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