Sales Enablement Manager (Commercial Learning): Junior Contractor

American Express - Providence, RI

Full-time - Entry Level

Providence, RI

Credit Intermediation and Related Activities

About the position

The Junior Sales Enablement Manager (Commercial Learning) at American Express Global Business Travel (Amex GBT) is responsible for creating and coordinating training programs and materials to support the onboarding of new employees within the commercial teams. This role is integral to enhancing the effectiveness of the sales and commercial functions by ensuring that team members are equipped with the necessary skills and knowledge to succeed. The position offers an opportunity for growth within a global organization, focusing on learning and development in a collaborative environment.

Responsibilities

• Create, coordinate, and schedule an onboarding program for new employees.
• Help develop and execute onboarding content for new hires within the commercial teams, ensuring a quick ramp-up to full productivity.
• Help design and deliver tailored learning and development programs for commercial teams, including sales and client management, that align with business objectives and drive performance improvement.
• Support Sales Training including product training, sales methodologies, objection handling, negotiation techniques, and communication skills, to ensure the team is equipped for success.
• Help develop and curate engaging training content, including presentations, job aids, learning guides, and interactive e-learning tools, to ensure that training is accessible and impactful.
• Work closely with cross-functional teams (e.g. Product Marketing) to ensure training programs are aligned with overall business strategies and product offerings.
• Leverage learning management systems (LMS), sales enablement platforms, and other learning technologies to enhance the delivery and tracking of training initiatives.
• Develop knowledge checks.

Requirements

• A degree in business, Learning and Development, Human Resources, or a related field preferred.
• Minimum 1 year of experience in a learning and development role, with a focus on sales or commercial functions.
• Experience in B2B sales environments is preferred.
• Business Travel experience preferred.
• Expertise in instructional design and adult learning principles.
• Excellent communication and facilitation skills.
• Ability to analyze and report on performance metrics.
• Proficiency in LMS and e-learning platforms.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.
• Self-starter who can work independently.

Nice-to-haves

• Professional certifications in learning & development or sales enablement is a plus.

Benefits

• Flexible benefits tailored to each country including health and welfare insurance plans, retirement programs, parental leave, and adoption assistance.
• Travel perks with deals from major travel providers on flights, hotels, cruises, and car rentals.
• Global tuition assistance and access to over 20,000 courses on the learning platform.
• Leadership courses and new job openings available to internal candidates first.
• Wellbeing resources to support mental and emotional health for employees and their immediate families.