Sales Enablement Manager - Onboarding
Intercom - San Francisco, CA
posted 3 days ago
About the position
Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform. Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Today, more than 25,000 businesses use Intercom's platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. Join us to help define and lead the AI revolution for customer service.
Responsibilities
- Create and maintain foundational resources, including playbooks, training materials, and toolkits, to support onboarding programs worldwide.
- Align on global onboarding priorities while focusing on content development to meet the unique needs of new hires across regions.
- Work closely with Product Marketing and Sales Leadership to ensure all materials reflect current product positioning, messaging, and competitive insights.
- Establish processes to ensure core content is standardized and easily adaptable for regional use while maintaining a unified experience.
- Monitor onboarding program feedback and effectiveness, refining materials to improve time-to-productivity and participant engagement.
Requirements
- 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization
- Experience in delivering training both in-person and remotely
- Experience in designing self-paced learning interventions
- The ability to work cross-functionally and with senior leadership
- Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time
- An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time
- Working knowledge of sales process and success criteria
- Analytical mindset with the ability to measure and report on the effectiveness of training programs
- Excellent communication (verbal, written, and presentation) and interpersonal skill; positive, flexible attitude
- Group facilitation skills; running workshops, role plays and hands-on learning activities
- Ability and willingness to learn and develop new skills
- Highly organized, great attention to detail, and deadline driven
- Successful experience in deal coaching
Nice-to-haves
- Experience at a high growth SaaS company
- A background or certification in Command of the Message
- Experience using Salesforce.com, Outreach, 6Sense, Gong
- Worked in a globally distributed team
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
