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Intersystems - Cambridge, MA
posted 4 months ago
Full-time - Mid Level
Cambridge, MA
11-50 employees
Professional, Scientific, and Technical Services
About the position
The Sales Enablement Manager will play a strategic role in driving the success of the sales organization, including the post-sale Customer Success team. This position focuses on equipping sales and customer success professionals with the necessary knowledge, tools, and resources to excel in their roles. The manager will collaborate with cross-functional teams to develop and execute enablement programs that enhance customer experiences and drive revenue growth.
Responsibilities
- Develop strategy and execute enablement initiatives and projects in collaboration with Sales, Marketing, Sales Operations, and leadership.
- Improve onboarding processes and accelerate ramp time for sales professionals, particularly in sales engineering and customer success.
- Measure and report on the effectiveness and productivity of onboarding and enablement initiatives.
- Assist in deploying and supporting a sales enablement platform for content access, onboarding, learning, and coaching.
- Collaborate with product marketing to create resources such as customer success plays, presentations, and demo scripts.
- Build and maintain project documentation and standard operating procedures.
- Drive adoption and execution of best practices within the sales team.
- Develop online and in-person training, learning paths, and certifications for sales and customer success management readiness.
- Work with leadership to plan impactful sales events and trainings.
Requirements
- 5+ years of experience leading enterprise-wide business programs.
- Experience supporting a global sales team (preferred).
- Experience in Sales and Marketing domain areas such as sales, sales operations, training, and use of sales tools (strongly preferred).
- Experience with CRM and sales tools including sales enablement platforms, learning platforms, and sales engagement software.
- Excellent oral and written communication skills.
- Strong project management skills.
Nice-to-haves
- Experience with sales engineering and customer success roles.
