Front - San Francisco, CA
posted 3 months ago
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they're looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list. As the Sales Enablement Lead, you will lead the strategy, development, execution, and measurement of go-to-market (GTM) enablement programs to strengthen our global Sales team. You will partner directly with Sales Leadership and other internal key stakeholders (e.g., Marketing, Product, etc.) to establish onboarding and ongoing sales training programs, formalize a sales readiness progression, and design and execute strategic initiatives that yield improved revenue productivity across the team. You will drive key initiatives to ensure managers and representatives achieve individual, team, and regional goals and quotas, while ensuring that sales productivity efforts are designed to scale.