Sales Enablement Manager

Intercom Agency - Chicago, IL

Full-time - Mid Level

Chicago, IL

Telecommunications

About the position

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support this growth. Our mission is to empower Intercom sellers with compelling stories, deep knowledge, and essential go-to-market skills that drive meaningful engagement with prospective buyers. As a Sales Enablement Manager based in Chicago, IL, you will be responsible for designing and delivering impactful training programs for the North America and LATAM regions. This role requires close collaboration with Senior Enablement Managers to support GTM motions from Operations, Business Systems, and Product Marketing, ensuring seamless education and change management throughout the field. In this position, you will develop sales training programs and materials aimed at enhancing the skills of Sales Development Representatives (SDRs), Account Executives (AEs), and Relationship Managers. You will work in partnership with Sales Managers and Directors to align training initiatives with leadership's strategic goals. A key component of your responsibilities will be to own and develop the content management strategy, while also partnering with Product Marketing to ensure that launch assets meet the needs of the field. Reporting to the Senior Director of Global Sales Enablement, you will own and drive Intercom's enablement activities and programs in North America and LATAM. Your responsibilities will include collaborating closely with Product Marketing to tailor launch assets for successful product launches, developing and executing a content management strategy for effective distribution of sales and customer success content, and scoping knowledge gaps to assess the right enablement approach. You will manage communications and calendars related to training programs, design and deliver education programs using blended learning methods, facilitate training sessions both in-person and virtually, and implement effective post-training communications and access to resources. Additionally, you will onboard new sales team members, implement metrics to assess training effectiveness, provide regular feedback to stakeholders, and develop high-quality training materials that drive sales performance. As a resource for the sales team, you will provide ongoing support, coaching, and mentoring to ensure successful adoption of training programs and continuous skill development. You will also lead enablement programming as the single-threaded owner for global initiatives and tiger teams where needed.

Responsibilities

• Collaborate closely with Product Marketing to ensure that launch assets are tailored to meet the needs of the field and drive successful product launches.
• Develop and execute a content management strategy to distribute sales and customer success content effectively across regions.
• Scope knowledge gaps and enablement requests to assess the right enablement approach.
• Manage communications and calendars related to training programs.
• Design, develop, and deliver education programs, utilizing blended learning methods.
• Facilitate training sessions (in-person and virtual).
• Implement effective post-training communications and access to resources.
• Onboard new sales team members in the region.
• Implement metrics to assess the effectiveness of training programs and identify areas for improvement.
• Provide regular feedback to stakeholders on training outcomes.
• Develop and maintain high-quality training materials, including presentations, guides, and interactive content, that are engaging and effective in driving sales performance.
• Act as a resource for the sales team, providing ongoing support, coaching, and mentoring to ensure successful adoption of training programs and continuous skill development.
• Lead enablement programming as the single-threaded owner for global initiatives and tiger teams where needed.

Requirements

• 5+ years in a Sales Enablement or a quota carrying sales role in a SaaS organization.
• Experience in delivering training both in-person and remotely.
• Experience in designing self-paced learning interventions.
• The ability to work cross-functionally and with senior leadership.
• Strong project management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• An intuitive sense for taking complex or large bodies of information and delivering the right information at the right time.
• Working knowledge of sales process and success criteria.
• Analytical mindset with the ability to measure and report on the effectiveness of training programs.
• Excellent communication (verbal, written, and presentation) and interpersonal skills; positive, flexible attitude.
• Group facilitation skills; running workshops, role plays and hands-on learning activities.
• Ability and willingness to learn and develop new skills.
• Highly organized, great attention to detail, and deadline driven.
• Successful experience in deal coaching.

Nice-to-haves

• Bilingual fluency in English and Spanish.
• Experience at a high growth SaaS company.
• A background in Command of the Message.
• Experience using Salesforce.com, Outreach, 6Sense, Gong.
• Worked in a globally distributed team.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!