Sales Engineer - AV

LG

Full-time - Mid Level

Computer and Electronic Product Manufacturing

About the position

The Sales Engineer at LG Electronics will play a crucial role in supporting the B2B Solutions Technical Sales Team by addressing technical inquiries, assessing customer needs, and resolving pre- and post-sales technical product issues. This home office-based position requires a motivated individual to contribute to the technical sales efforts of various Information Display products and services, ensuring customer satisfaction and fostering long-term relationships.

Responsibilities

• Support assigned sales representatives by attending sales meetings and addressing technical inquiries.
• Assess customer pain-points and convey solution requirements.
• Resolve pre- and post-sales technical product issues.
• Contribute to technical sales efforts for Information Display products including DVLED, LCD, OLED, and collaborative displays.
• Review project designs with stakeholders and recommend appropriate solutions.
• Prepare and conduct technical training for customers and internal teams.
• Participate as a subject matter expert in product demonstrations and pre-sales meetings.
• Document and convey Voice of Customer (VOC) for technical product-related topics.
• Assist in project implementation and other professional services as needed.
• Advocate customer needs to US and HQ Product Management teams.
• Provide quality technical support to establish long-term customer relationships.

Requirements

• Bachelor's Degree or equivalent work experience, preferably with a System Integrator.
• Minimum of 5 years of experience in technical product and solution sales, preferably in the Audiovisual industry.
• Strong understanding of Content Management Solutions (CMS).
• Strong understanding of project specifications, system drawings, and floor drawings.
• Knowledge of MS Office Applications (Excel and PowerPoint) and CRM (Salesforce).
• Exemplary interpersonal, time management, and decision-making skills.
• Strong analytical and problem-solving skills.
• Ability to work in fast-paced, stressful environments while exercising sound judgment.
• Ability to travel 75% throughout the U.S. (occasionally international).

Nice-to-haves

• Certified Technology Specialist-CTS certification.
• Knowledge of CAD and/or Revit software.
• SalesForce experience.
• Industry relationships with integrators, end users, and solution providers.
• System Integration experience.

Benefits

• Employee experience designed to foster professional growth.
• Focus on health & well-being.
• Supportive internal community.