Sales Engineer - (Bilingual, Spanish)

NinjaOne - Austin, TX

Full-time - Entry Level

Hybrid - Austin, TX

Publishing Industries

About the position

As a Ninja Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products. This Solutions Engineer will focus on the LATAM region, and is required to be fluent in English and Spanish or Portuguese. Location - Hybrid - Monday, Tuesday, and Thursday in office. Austin, TX or Tampa, FL.

Responsibilities

• Prepare and deliver technical presentations that explain our products or services to customers and prospects
• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customer
• Work a set schedule (8 am - 5 pm) with rotating on-call responsibilities
• Take initiative and provide prompt, accurate follow-up to tickets and support call
• Troubleshoot Windows
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams
• Actively participate in the design of our consulting processes

Requirements

• 2+ Years' experience as a Sales Engineer
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• Fluency in English and Spanish or Portuguese required
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
• Highly organized
• Driven and self-motivated

Nice-to-haves

• Bachelor's degree preferred, but not required
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• You skillfully build and maintain relationships, both in-person and virtually
• Customers, clients, and teammates see you as a problem solver that brings all the details to the solution

Benefits

• Comprehensive benefits package, which includes medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO
• Opportunity for growth and advancement