Sales Engineer

$80,000 - $124,000/Yr

Diversified Agency - Chicago, IL

Full-time - Mid Level

Chicago, IL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Sales Engineer (SE) at Diversified plays a crucial role in the pre-sales process by collaborating with Account Executives to provide technical expertise for various opportunity types, including Requests for Proposal (RFP), Design-Build, and Design Consulting. The SE is responsible for delivering all technical requirements for each opportunity, which includes creating a complete bill of materials with pricing, labor estimates, and detailed scopes of work. This position requires the SE to attend both in-person and virtual customer meetings, ensuring a thorough understanding of customer needs and workflows to design effective solutions that enhance user experience. In addition to technical deliverables, the SE will engage in discovery meetings to identify customer technology and business requirements, conduct site surveys to gather design space details, and validate solutions for standard RFP/RFQ and Consultant Design-Bid-Build opportunities. The SE will also review architectural, electrical, and mechanical documentation to ensure compliance with installation requirements and provide consistent quality deliverables to Account Executives for inclusion in proposals. This includes detailed equipment bills of materials, labor estimates, and technical scopes of work. The SE will maintain effective communication with Account Executives and customers, participate in internal kick-off meetings post-contract award, and ensure knowledge transfer to the assigned Design Engineer. The role also involves maintaining relationships with manufacturer representatives and vendor partners, as well as participating in product demonstrations and trainings. The SE is expected to recommend strategies that differentiate Diversified from competitors and will have decision-making authority regarding the specification of equipment and services required for complete solutions.

Responsibilities

• Establish and maintain positive communication with Account Executives and Customers.
• Attend in-person and/or virtual discovery meetings to identify technology and business requirements.
• Conduct site surveys to obtain design space details when necessary.
• Conceptualize, define, and explain technology solutions to Customers with varying technical expertise.
• Validate solutions for standard RFP/RFQ and Consultant Design-Bid-Build opportunities.
• Review RFPs in detail and identify areas of concern for review by Account Executive or Director of Sales Engineering.
• Submit technical RFIs during the bid process as needed.
• Review architectural, electrical, and mechanical documentation related to installation requirements.
• Provide consistent quality deliverables to Account Executives for proposals, including detailed equipment bills of materials and labor estimates.
• Provide plan markups in Bluebeam and/or CAD for infrastructure requirements.
• Participate in internal kick-off meetings with the assigned Project Team after contract award.
• Maintain communication with Design Engineer and review Drawing Package submittals prior to system implementation.
• Participate in vendor product demonstrations/trainings in local office or remotely.
• Maintain relationships with manufacturer representatives and vendor partners.

Requirements

• AVIXA CTS-D Certification (or pass certification exam within 6 months of hire).
• Certifications or training with at least one DSP platform (e.g., Biamp, QSC).
• Certifications or training with at least one control platform (e.g., Crestron, Extron, AMX).
• Certifications or training with at least one AV over IP platform (e.g., Crestron, Evertz, AMX).
• Certifications or training with at least one collaboration platform (e.g., Zoom, Webex, Teams).
• 5+ years of experience in audiovisual systems design.
• Minimum 3-5 years of design experience in the AV industry.
• Clear understanding of project phases (Programming, Design Development, Construction Documentation, and Contract Administration).
• Clear understanding of the construction process, installation, integration, and commissioning of audiovisual systems.
• Demonstrated knowledge of AV technology, equipment, facilities, and systems used for Corporate Clients.

Nice-to-haves

• Understanding of TCP/IP routing, ACL's, QoS, VLAN's, and Wireless Access Points.
• Dante Experience.
• Detail oriented, independent, self-starter with a positive outlook.
• Exceptional time management skills with a track record for meeting deadlines.
• Excellent communication skills.
• Excellent technical writing skills including grammar, spelling, and formatting.
• Ability to analyze complex problems and communicate concise solutions.
• Proficiency in AutoCAD or Bluebeam.