Sales Engineer

Saint-Gobain - Buckhannon, WV

Full-time

Buckhannon, WV

Miscellaneous Manufacturing

About the position

As a key member of the sales team in North America, the Sales Engineer at Saint-Gobain is tasked with driving sales growth and managing customer relationships within assigned accounts. This role is pivotal in nurturing existing customer relationships to maximize sales and revenue while also identifying new business opportunities. The Sales Engineer will manage CAPEX project negotiations and delivery, contributing to the establishment and execution of local pricing strategies. The primary responsibilities include maintaining direct relationships with customers, particularly in the container glass markets. This involves regular customer visits to assess their needs and inquire about ongoing projects. The Sales Engineer will promote SEFPRO solutions in collaboration with marketing and R&D teams, ensuring that customer requirements are met effectively. Additionally, the role requires preparing and presenting pricing policies to the sales director to facilitate commercial discussions with customers under optimal conditions. Negotiation of commercial and contractual conditions, both technical and legal, is a critical aspect of this position. The Sales Engineer will support key account managers with significant investment projects and assist them with all administrative tasks related to these projects. This includes creating and updating forecasts in Salesforce for major investment projects, which will serve as the foundation for budgeting and the five-year plan. The role also involves creating RFQs and modifying offers in Salesforce. Collaboration with various internal departments is essential to ensure the timely and qualitative processing and delivery of customer offers and orders. The Sales Engineer will also support customer inspections at SEFPRO plants, requiring a strong technical expertise in the glass industry, industrial ceramics, materials, and/or refractories. Building strong relationships with customers and influencing their decision-making through effective communication and material knowledge is crucial for success in this role. The position requires a willingness to travel approximately 50% of the time for customer site visits primarily within North America and for inspections at SEFPRO plants located in the US, Europe, and Asia.

Responsibilities

• Drive sales growth and manage customer relationships at assigned accounts.
• Nurture existing customer relationships to maximize sales and revenue.
• Identify new business opportunities and manage CAPEX project negotiation and delivery.
• Contribute to setting and delivering local pricing strategy.
• Conduct regular customer visits to assess needs and inquire about projects.
• Promote SEFPRO solutions in coordination with marketing and R&D teams.
• Prepare and present pricing policy to sales director for commercial discussions.
• Negotiate commercial and contractual conditions (technical and legal).
• Support key account managers with significant investment projects.
• Assist key account managers with administrative tasks related to investment projects.
• Create and update forecasts in Salesforce for major investment projects.
• Create RFQs and offer modifications in Salesforce.
• Ensure timely and qualitative processing and delivery of customer offers and orders.
• Support customer inspections at SEFPRO plants.

Requirements

• Technical expertise in the glass industry, industrial ceramics, materials, and/or refractories.
• Ability to build strong relationships with customers.
• Effective communication skills to influence customer decision-making.
• Understanding of customer requirements and project needs.