Sales Engineer

$125,000 - $140,000/Yr

Sevenrooms - New York, NY

Full-time - Mid Level

New York, NY

Publishing Industries

About the position

As the Sales Engineer at SevenRooms, you will play a crucial role in managing all technical aspects of the sales cycle. This includes delivering product demonstrations, recommending solutions, and providing industry and product expertise to help our prospects and clients succeed on the SevenRooms platform. You will need to be both sales-focused and technically capable, possessing the insight to connect a customer's specific business problems with SevenRooms' solutions. Your customer-facing skills will be essential in communicating this connection effectively, and you will partner with multiple technical and executive audiences. Additionally, you will have the technical skills necessary to build demos, complete proof-of-concepts, and map RFI/RFP requirements to our solutions. This position reports to the VP of Enterprise Sales. The SevenRooms Revenue team is dedicated to redefining and reshaping the hospitality industry for restaurant operators globally. We are a diverse, global team committed to helping our customer-facing teams meet their business goals through data solutions and deep product knowledge. Our team is curious and solutions-driven, working collaboratively across the organization to move projects forward. In this role, you will facilitate a collaborative environment by partnering with Sales, Customer Success, Marketing, and Product teams to support and close deals, as well as assist in onboarding clients to go live. You will manage post-contract handoff to the implementation teams, ensuring they are set up for success and have a smooth implementation. Engaging with strategic customers, you will understand their goals and setup, building project implementation plans to ensure success with SevenRooms. You will also provide how-to's and document walk-throughs of API and technical information to prospects and current customers, translating their needs back to Engineering and other team members. Leading discovery sessions to identify goals and workflows will be part of your responsibilities, guiding discussions on how SevenRooms products can help achieve those goals. You will create and own Statements of Work (SOWs) while collaborating with various teams to define work, cost, and timelines, and partner with Product Managers on any required enhancements. Building relationships with partners internally and externally will be key, as well as working with Partnerships to manage relationships with third parties such as POS, Payments, and Online Ordering. Lastly, you will lead RFI/RFP documentation that highlights the SevenRooms product to prospective clients and partners.

Responsibilities

• Facilitate a collaborative environment by partnering with Sales, Customer Success, Marketing, and Product teams to support and close deals and support onboarding clients.
• Assist internal and client teams in both sales (70%) and post-live (30%) activities or needs.
• Manage post-contract handoff to the implementation teams to ensure they are set up for success and have a smooth implementation.
• Engage with strategic customers to understand their goals and setup, building project implementation plans for success with SevenRooms.
• Provide how-to's and document walk-throughs of API and technical information to prospects and current customers.
• Lead discovery sessions to identify goals and workflows, guiding discussions on how SevenRooms products can help achieve those goals.
• Create and own SOWs while collaborating with Sales, Product, Implementation, and Customer Success to define work, cost, and timelines.
• Partner with Product Managers on any required or requested enhancements.
• Build relationships with partners internally and externally.
• Work with Partnerships to identify and manage relationships with third parties (POS, Payments, Online Ordering, etc.).
• Lead RFI/RFP documentation that highlights the SevenRooms product to prospective clients and partners.

Requirements

• 3+ years of experience with Product Management, Sales Engineering, Technical Project Management, or similar fields.
• Experience breaking down and explaining complex information and technical concepts in a simple way.
• Ability to debate respectfully, encourage collaboration, and lead agreement.
• Passion to work with brands domestically and internationally.
• A balance of sales passion and technical skills to foster excitement in the project planning process.
• Experience supporting the Sales or Implementation cycles of SaaS solutions to GTM Operations, Engineering, and Marketing functions.
• Experience analyzing large sets of data to create recommendations and provide guidance.
• Experience creating solutions architecture diagrams/visualizations.
• Previous experience and knowledge on API.
• Building, scaling, and continued successful implementation of new products and features.
• Outstanding ability to thoughtfully explain problems and resolutions.
• Passion for creating an excellent customer experience and an interest in advocating for clients.

Nice-to-haves

• Experience with hospitality or restaurant technology solutions.
• Familiarity with CRM tools and sales processes.
• Knowledge of digital technology stacks used in the hospitality industry.

Benefits

• Flexible and independent working schedule with unlimited paid time off.
• Equitable compensation based on external market data, including equity for all employees.
• Comprehensive medical, dental, and vision benefits.
• Commuter benefits and gym reimbursement.
• 401K plan and life insurance.
• Unique wellness offerings including One Medical, Spring Health, Carrot, and Headspace.
• Monthly stipend through the Roomie's Choice program and quarterly dining credit.
• Opportunities for training and professional development with financial support for continuing education.