Sales Engineer

Phillips and Temro - Delano, MN

Full-time

Delano, MN

Transportation Equipment Manufacturing

About the position

The Sales Engineer at Phillips Temro Inc plays a crucial role in providing technical sales and applications support for the Arctic Fox heavy-duty truck and off-highway products, as well as the TruFlo fan business across North America. This position involves engaging with clients to offer comprehensive information regarding product selection, installation, troubleshooting, and performance. The Sales Engineer is responsible for developing and delivering quotations directly to customers or through the sales channel, ensuring that all technical aspects of the products are clearly communicated and understood. In addition to direct customer interactions, the Sales Engineer may be required to function on-site at client locations to assess equipment and product requirements, which aids in identifying and refining new business opportunities. The role demands maintaining strong business relationships with established clients, providing advanced technical information to enhance sales opportunities, and ensuring that customer expectations are managed throughout the order lifecycle. The Sales Engineer will also prepare timely cost estimates and product price quotations, provide regular updates on quoting activities, and collaborate with the sales team to develop new opportunities. Participation in trade shows and association meetings is expected to promote the company's interests and cultivate current accounts. Furthermore, the role includes conducting product presentations and training sessions, both internally and externally, to ensure that all stakeholders are well-informed about the products and their applications. Technical support is a significant aspect of this role, as the Sales Engineer will provide pre-sales and post-sales assistance via telephone and in the field, ensuring that technical product information is conveyed effectively to non-technical individuals. The position also involves capturing product feedback for the product management team, designing modifications to existing products, and preparing necessary documentation for production and assembly control. The Sales Engineer will work closely with factory resources to fulfill customer orders and address any product concerns or complaints, ensuring that corrective actions are taken as needed.

Responsibilities

• Maintain business relationships with established clients, providing advanced technical information to enhance add-on sales opportunities.
• Interface with customers and prospects to define requirements and advise on proper selection, installation, and use of products.
• Ensure customer expectations about products and services are set accordingly at the prospecting stage and through the order lifecycle.
• Prepare cost estimates and product price quotations on a timely basis.
• Provide regular updates on quoting activities and project status.
• Work with the sales team to develop opportunities.
• Support development of new accounts and cultivate current accounts through attendance at trade shows and other functions.
• Conduct product presentations and training, utilizing product samples and presentation technologies.
• Plan and conduct technical training and seminars, both internally and externally.
• Provide technical pre-sales and post-sales product and services support via telephone and in the field.
• Explain technical product information to non-technical individuals to ensure comprehension.
• Capture and provide product feedback to the product management organization.
• Design modifications/improvements to existing products.
• Evaluate Engineering Change Requests and execute Engineering Change Orders.
• Prepare documents for production and assembly control such as Bill of Materials (BOM), routings, and work instructions.
• Work with factory resources and staff to deliver customer orders and requests per specifications.
• Investigate complaints and product concerns, liaising with appropriate company departments to ensure corrective action.

Requirements

• Relevant industrial engine experience in lieu of an Engineering Degree from an accredited college or university.
• 3+ years related industry experience in inside technical sales, engineering, customer support, applications, and/or as an engine mechanic.
• Industrial engine and vehicle/equipment mechanical knowledge required.

Nice-to-haves

• 5+ years related experience supporting industrial sales.
• Experience in selling and/or servicing industrial, automotive, and/or fleet products.
• Experience training field installers.
• Bachelor's degree in Engineering (preferred).