Sales Engineer

Broadvoice - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Sales Engineer plays a crucial role in supporting the sales team by providing expert technical knowledge and facilitating solution design. This position is essential for demonstrating how the company's customer experience (CX) solutions can meet customer needs, addressing technical inquiries, and ensuring that proposed solutions align with customer expectations. The ideal candidate will possess strong communication skills and a solid background in CX technology and solution selling.

Responsibilities

• Collaborate with the sales team to identify and qualify customer needs, objectives, and challenges.
• Prepare and deliver high-impact presentations, demos, and proof-of-concept (PoC) sessions tailored to each customer's CX requirements.
• Work with customers to understand their technical and business requirements, translating those into CX solutions that highlight the company's strengths.
• Design and architect solutions in alignment with both the customer's needs and the company's technical capabilities.
• Develop a comprehensive understanding of the company's CX product suite and effectively communicate its value proposition and differentiators.
• Address technical questions from prospects and customers, handling objections and educating them on how the company's solutions integrate within their existing environment.
• Create and maintain technical documentation, including solution blueprints, integration guides, and proposal content to support the sales process.
• Build and maintain strong relationships with prospective customers, acting as a trusted technical advisor throughout the pre-sales phase.
• Understand customer pain points and business goals, demonstrating empathy and an understanding of how CX solutions can drive value.
• Serve as a point of contact for technical concerns, guiding customers through any challenges they may face during the decision-making process.
• Collaborate with product management, engineering, and support teams to ensure that customer needs are communicated and addressed.
• Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback.
• Work with marketing to create case studies, testimonials, and product collateral that highlight successful customer solutions and outcomes.
• Stay up to date on the latest CX trends, competitive landscape, and industry advancements.
• Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands.
• Participate in training sessions, workshops, and professional development opportunities to maintain a high level of technical proficiency.

Requirements

• Bachelor's degree in engineering, Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a sales engineering, solution engineering, or technical consulting role, ideally within CX, SaaS, or B2B technology.
• Strong understanding of customer experience technologies, including CRM, contact center solutions, AI-based analytics, and digital engagement platforms.
• Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.
• Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes.
• Proficient in solution selling methodologies and able to work effectively in a high-stakes, client-centered environment.
• Familiarity with API integrations, cloud computing, and technical architecture design is a plus.

Benefits

• Paid vacation and holidays
• Comprehensive benefits packages