Kolpak - Parsons, TN
posted 3 months ago
Full-time - Entry Level
Parsons, TN
Machinery Manufacturing
About the position
As a Sales Engineer at Kolpak, you will play a crucial role in the design, manufacturing, and supply of commercial refrigeration equipment. This position involves direct communication with dealers and representatives to understand project needs, manage orders, and ensure customer satisfaction. You will become an expert in configuring custom solutions and resolving quality issues while collaborating with various departments to support the sales process.
Responsibilities
- Assist in resolving quality issues with direct communication with the QC department, supplying pictures or issues seen in the field as needed.
- Process orders accurately and timely, reviewing each order with Production Control for the best available shipping date before booking an order.
- Revise quotations and/or drawings as necessary, ensuring pricing accuracy between the quote and purchase order.
- Assist complex customer needs and transition them to a friendly manufacturing standard process.
- Help customers with complicated layouts that the factory may not be able to manufacture to ensure the project stays a Kolpak order.
- Communicate required information effectively with external and internal contacts on shortages or order date move outs as necessary.
- Work within a team structure to support a pre-determined territory and provide backup within the team.
- Provide support to Logistics, Engineering, Manufacturing, Quality, Service, Parts, and Credit departments regarding customer business before and after the sale.
- Work with Product Design to determine how to meet project needs with reasonable equipment design and function through presentation drawings.
- Participate and contribute to cross-functional product and process development teams as required.
Requirements
- Associate's degree in business with a minimum of 3 years' experience in the commercial foodservice industry; or 5 or more years in the commercial foodservice industry in lieu of education.
- Strong verbal and written communication skills.
- Understanding of construction documents and specifications with basic math skills.
- Attention to detail is a must.
- Proficient in MS Office Suite.
- Ability to interact effectively with all levels of the organization.
- Must be able to wear PPE as needed.
Benefits
- Competitive wage
- Healthcare (medical, dental, vision)
- 401(k) savings plan
- Wellness Program
- Supplemental Health Plans
- Employee Assistance Program
- Training and Development
- Tuition Assistance
- Employee discounts
- Paid Time Off (PTO)
- On-the-job training and skills development
- Basic Life Insurance
- Leave Program
- Employee Events
