Sales Engineer

$110,000 - $147,000/Yr

Wingspan - New York, NY

Full-time - Mid Level

Remote - New York, NY

Publishing Industries

About the position

Wingspan is the first payroll platform designed specifically for independent contractors and their businesses. We make onboarding, payments, and compliance easy for flexible workforces of all sizes. As a Sales Engineer, you'll play a pivotal role in empowering our large-scale clients and partners through technical enablement and seamless integration of our platform. Your expertise will help clients and partners optimize their independent workforce management offering, unlocking unknown efficiencies for their existing workflows, strengthening our relationships and expanding our mutual success.

Responsibilities

• Collaborate directly with clients to identify and resolve technical issues related to platform integrations, API usage, data transfers, and authentication setups like OAuth and Single Sign-On (SSO).
• Partner with the Solutions Engineering team to ensure new clients have a smooth onboarding experience, including data migration and system configuration.
• Perform API calls, execute SQL queries, and manipulate data to set up, test, and troubleshoot client integrations.
• Work with clients and internal teams to configure, test, and maintain integrations with various SaaS platforms, ensuring they function optimally.
• Create customer-facing API documentation for implementations and update existing API docs with changes that arise during custom work and integrations.
• Develop user guides and troubleshooting manuals to assist clients in using our platform effectively.
• Utilize task management tools to prioritize and track client issues, ensuring they are addressed promptly and efficiently.
• Serve as the technical escalation point for complex customer issues.
• Deliver technical training sessions to customer teams.
• Develop and maintain integration guides and technical best practices.
• Create custom scripts and tools to enhance customer implementations.
• Test new features and provide technical validation before customer rollout.

Requirements

• 3+ years of experience in a technical support or engineering role within a SaaS, payments, or fintech environment.
• Experience with task management software to organize and monitor work progress effectively.
• Proficient in making API calls, writing SQL queries, and handling data queries.
• Strong understanding of authentication methods, including OAuth and SSO configurations.
• Experience in creating and updating technical documentation, particularly customer-facing API documentation.
• Knowledge of platforms like QuickBooks, NetSuite, and Google Cloud Platform (GCP) is highly desirable.
• Proven ability to deliver exceptional customer service and build positive client relationships.

Nice-to-haves

• Strong analytical skills with a keen eye for detail and a methodical approach to troubleshooting.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users clearly.
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Benefits

• Flexible Time Off
• Competitive stock option package
• $300 one-time WFH stipend
• Annual Team Offsite
• 401k Matching
• Wellness Benefit