Sales & Event Service Manager

$59,000 - $91,000/Yr

Atrium Hospitality - Des Moines, IA

Full-time - Mid Level

Onsite - Des Moines, IA

Accommodation

About the position

As the Sales & Event Service Manager at Atrium Hospitality, you will play a pivotal role in ensuring that our clients' events are executed flawlessly. Your primary responsibility will be to act as the liaison between clients and the hotel operations team, ensuring that all event details are meticulously managed and executed. This includes overseeing group and event sales bookings, optimizing revenue opportunities, and identifying upsell possibilities that enhance the overall guest experience. You will be responsible for managing the entire event process, from initial client communication to post-event follow-ups, ensuring that every detail is attended to and that client satisfaction is achieved. In your role, you will be tasked with various responsibilities, including the timely distribution of Banquet Event Orders (BEOs), monitoring guest room blocks, and managing the payment process for clients. You will also engage with clients during key event moments, ensuring that all details are executed correctly and addressing any immediate needs that arise. Your ability to communicate effectively with clients and hotel staff will be crucial in maintaining strong relationships and ensuring successful events. Additionally, you will collaborate closely with the Director of Events and the Director of Sales & Marketing to support various sales activities, including site tours and promoting catering events. Regular audits of banquet checks and billing oversight will also be part of your responsibilities, ensuring that all financial aspects of events are handled accurately and efficiently. Your role will require you to participate actively in meetings related to event planning and execution, always being prepared to discuss the specifics of assigned groups and events.

Responsibilities

• Act as the primary liaison between clients and hotel operations to ensure seamless event execution.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in accordance with hotel deadlines.
• Present clients with potential upgrade opportunities and manage necessary agreements and deposits.
• Coordinate pre-and post-event meetings with hotel staff to ensure client satisfaction and gather feedback.
• Monitor guest room blocks and ensure adherence to contracts while optimizing revenue opportunities.
• Supervise the client payment process from initial deposits to final billing.
• Utilize Hotel Sales & Catering software to document interactions and manage event-related documents.
• Engage with clients during key event moments to ensure all details are executed correctly.
• Collaborate with the Director of Events and Director of Sales & Marketing on various sales activities.
• Regularly audit banquet checks against the sales system to ensure accurate revenue posting.
• Review final bills upon event completion to ensure alignment with group closing checklists.

Requirements

• Minimum two (2) years of Conference & Event servicing experience or equivalent in hotel Event Services, Banquet, or Group Sales.
• High school diploma or equivalent is required; Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major is preferred.
• Proficient in Microsoft Office; experience with industry-specific sales and catering programs is preferred.

Nice-to-haves

• Prior experience with Group and/or Local Social Event market segments.
• Certified Meeting Professional (CMP) certification is preferred.
• Experience with Delphi.FDC (Salesforce) and diagramming tools like Social Tables.

Benefits

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits