Atrium Hospitality - Des Moines, IA
posted 5 months ago
As the Sales & Event Service Manager at Atrium Hospitality, you will play a pivotal role in ensuring that our clients' events are executed flawlessly. Your primary responsibility will be to act as the liaison between clients and the hotel operations team, ensuring that all event details are meticulously managed and executed. This includes overseeing group and event sales bookings, optimizing revenue opportunities, and identifying upsell possibilities that enhance the overall guest experience. You will be responsible for managing the entire event process, from initial client communication to post-event follow-ups, ensuring that every detail is attended to and that client satisfaction is achieved. In your role, you will be tasked with various responsibilities, including the timely distribution of Banquet Event Orders (BEOs), monitoring guest room blocks, and managing the payment process for clients. You will also engage with clients during key event moments, ensuring that all details are executed correctly and addressing any immediate needs that arise. Your ability to communicate effectively with clients and hotel staff will be crucial in maintaining strong relationships and ensuring successful events. Additionally, you will collaborate closely with the Director of Events and the Director of Sales & Marketing to support various sales activities, including site tours and promoting catering events. Regular audits of banquet checks and billing oversight will also be part of your responsibilities, ensuring that all financial aspects of events are handled accurately and efficiently. Your role will require you to participate actively in meetings related to event planning and execution, always being prepared to discuss the specifics of assigned groups and events.