Sales Floor Dept Supervisor - Electrical - Plumbing

Lowe's - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to deliver exceptional customer service while maintaining a well-stocked and safe store environment. This role involves coaching and training team members, managing performance, and ensuring effective department coverage. The supervisor will engage in both customer-facing and non-customer-facing activities, including merchandising, inventory management, and safety compliance. Additionally, the supervisor may occasionally open or close the store and serve as the manager-on-duty.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience.
• Coach and train associates on customer service and store operations.
• Delegate tasks and follow up on daily responsibilities to ensure performance.
• Manage performance and ensure adequate department coverage.
• Engage in customer-facing activities such as greeting customers and closing sales.
• Participate in non-customer-facing activities like down stocking and inventory management.
• Conduct safety walks and report hazards to maintain a safe store environment.
• Communicate effectively with management regarding team performance and store issues.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers.
• Experience providing direction or supervision to teams.
• Experience in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Nice-to-haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Professional development programs