Sales Floor Dept Supervisor - Hardware-Tools

$61,984 - $86,715/Yr

Lowe's - Silverthorne, CO

Full-time - Entry Level

Silverthorne, CO

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to deliver exceptional customer service while maintaining a well-stocked and safe store environment. This role involves coaching and training team members, managing performance, and ensuring adequate coverage in the department. The supervisor will also engage in customer-facing activities, oversee inventory management, and uphold store safety standards. Additionally, the position may require opening or closing the store and acting as the manager-on-duty when necessary.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience.
• Coach and train associates, delegating tasks and managing performance.
• Monitor the use of store power equipment and coach employees on safe behaviors.
• Assist with down stocking and area recovery, providing input into merchandising decisions.
• Conduct safety walks, report hazards, and understand safety and lifting directions.
• Engage with customers to clarify needs and identify solutions.
• Communicate best practices to the team to inspire customer-focused behavior.
• Supervise associates in other departments as needed.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities