Sales Floor Dept Supervisor - Inside Garden

Lowe's - Woburn, MA

Full-time - Entry Level

Woburn, MA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Sales Floor Department Supervisor at Lowe's is responsible for leading a team of associates to deliver exceptional customer service while maintaining a clean and stocked store environment. This role involves coaching and training associates, managing performance, and ensuring adequate department coverage. The supervisor will engage in both customer-facing and non-customer-facing activities, including merchandising, inventory management, and safety protocols. Additionally, the supervisor may occasionally open or close the store and serve as the manager-on-duty.

Responsibilities

• Provide resources and tools to support associates in delivering quality customer service.
• Assist with down stocking and area recovery, providing input into merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to enhance the customer experience in the store.
• Coach and train associates, delegate tasks, and manage performance.
• Ensure adequate department coverage and engage in customer-facing activities such as greeting customers and closing sales.
• Conduct safety walks, report hazards, and understand safety and lifting directions.
• Communicate best practices to the team to inspire customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands.

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice-to-haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Professional development opportunities