Lowe's - Shawnee, KS
posted about 2 months ago
As a Sales Floor Department Supervisor at Lowe's, you will play a crucial role in delivering quality customer service while ensuring that the store is clean, safe, and well-stocked with the products our customers need. Your primary responsibility will be to lead and enable a team of associates to provide the best possible customer experience. This includes coaching and training associates, delegating tasks, managing performance, and ensuring adequate department coverage. You will be involved in both customer-facing activities, such as greeting customers and closing sales, as well as non-customer-facing tasks like inventory management and area recovery. Additionally, you will be responsible for store safety, which includes conducting safety walks and reporting hazards. In this role, you will work closely with your leaders to identify effective approaches and behaviors that meet sales and service objectives. You will communicate best practices to your team in a way that inspires customer-focused behavior and goal attainment. The position may also require you to supervise associates in other departments as needed, which necessitates broad product knowledge and the ability to engage with both associates and customers across various departments. Furthermore, you will be expected to communicate upward to keep management informed of any concerns, issues, praises, and morale within the team. Occasionally, you may be required to open or close the store or serve as the manager-on-duty (MOD). This role does not require regular travel, but you may need to travel occasionally for meetings, training, or to support neighboring stores or outlets.