Sales Floor Supervisor - Crossroads S/C

JC Penney - Menomonee Falls, WI

Full-time - Entry Level

Menomonee Falls, WI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.

Responsibilities

• Directs Customer Service and sales activities in store; resolves customer issues and concerns.
• Models and holds team accountable for outstanding customer service.
• Maximizes sales and service by ensuring staff is scheduled appropriately.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store.
• Promotes company merchandise strategy and identifies local opportunities to drive sales.
• Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
• Trains, mentors and coaches all associates at jcp.com Pickup location on processes and transaction procedures.
• Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes.
• Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates.
• Responsible for the Specialty associate training and care/protection plans.
• Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.
• Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
• Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.
• Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.
• Consistently meets established performance standards including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Demonstrates business and functional expertise and stays current with developments in the retail industry.
• Applies critical thinking to develop options, identify assumptions and consider impacts.
• Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.
• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Demonstrates a sense of urgency to act decisively and quickly.

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise