About the position
As the Sales Floor Supervisor at JCPenney, you will play a crucial role in driving customer service and achieving profitable sales growth. Your primary responsibility will be to lead and engage associates while managing merchandise standards and execution. You will be responsible for training and developing associates to effectively execute sales-building programs, ensuring that the store meets its sales targets and maintains high standards of customer service. In this position, you will direct customer service and sales activities within the store, resolving customer issues and concerns as they arise. You will model outstanding customer service for your team and hold them accountable for delivering the same level of service. By actively listening to customer feedback, you will work to resolve problems and maximize sales through appropriate staff scheduling. You will also manage merchandise standards through various processes, including Put to Fixture, SET, and Visual execution. This includes maintaining high presentation standards and leading your team in planning and executing all merchandise and visual elements in the store. You will promote the company’s merchandise strategy and identify local opportunities to drive sales, ensuring that the sales floor and fitting room processes are efficient and clean. As part of your role, you will train and mentor associates on omnichannel processes, including managing orders for Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup. You will monitor omnichannel metrics and take action to resolve any issues that arise. Additionally, you will drive profitable sales growth in specialty businesses such as Fine Jewelry, Mattresses, and Windows by leading and engaging associates in these areas. Your responsibilities will also include teaching, training, and coaching associates, partnering with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire talent for hourly positions. You will play an active role in the training and development of associates, addressing performance issues as they arise. To succeed in this role, you will need to consistently meet established performance standards, including shrink and safety initiatives, scheduling efficiency, and customer service metrics. You will be expected to embrace a growth mindset, think critically, demonstrate leadership, take accountability, implement with excellence, and drive results.
Responsibilities
- Direct customer service and sales activities in the store.
- Resolve customer issues and concerns effectively.
- Model and hold the team accountable for outstanding customer service.
- Maximize sales by ensuring appropriate staff scheduling.
- Manage merchandise standards through Put to Fixture, SET, and Visual execution.
- Maintain high merchandise presentation standards and lead the team in planning and execution.
- Promote the company merchandise strategy and identify local sales opportunities.
- Oversee efficient and clean recovery standards for the sales floor and fitting room processes.
- Train, mentor, and coach associates on omnichannel processes and transaction procedures.
- Manage Ship from Store, Buy Online Pick Up In Store, and Curbside Pickup order processes.
- Drive profitable sales growth in specialty businesses such as Fine Jewelry and Mattresses.
- Teach, train, and coach associates, addressing performance issues as they arise.
- Partner with management to source and hire store talent for hourly positions.
- Consistently meet established performance standards including shrink and safety initiatives.
Requirements
- Proven experience in retail management or supervisory roles.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent customer service skills and the ability to resolve issues effectively.
- Knowledge of merchandise standards and visual merchandising processes.
- Experience with omnichannel retail processes and metrics.
- Ability to analyze sales data and identify opportunities for improvement.
- Strong communication skills, both verbal and written.
Nice-to-haves
- Experience in specialty retail businesses such as jewelry or mattresses.
- Familiarity with training and development programs for associates.
- Ability to implement new initiatives and drive change within the team.
Benefits
- Medical, dental, and vision insurance coverage.
- Term life insurance.
- Paid vacation and holidays.
- 401(k) plan with company match.
- Associate discount on JCPenney merchandise.
