Sales Generalist (Tempe)

About the position

The Sales Generalist position at IKEA involves providing exceptional customer service and sales support in a call center environment. The role focuses on delivering excellent experiences to customers, maximizing sales through effective communication, and utilizing modern technology to engage with customers remotely. The position requires a strong interest in home furnishings and the ability to work in a fast-paced, dynamic retail environment.

Responsibilities

• Deliver excellent experiences to call center customers and maximize sales by providing great offers and convenient solutions.
• Provide qualitative customer sales support in all call center channels, including live video calls, to secure a great customer experience.
• Utilize active selling techniques to offer home furnishing solutions and demonstrate proficiency in relevant call center digital planning tools.
• Stay up to date with IKEA product range and services to maintain the ability to steer sales.
• Provide feedback on data improvement needs to enhance customer service knowledge among co-workers.
• Capture relevant customer insights to improve the overall customer experience.

Requirements

• Minimum 1-2 years experience working in a call center supporting and selling to customers utilizing multiple communication channels.
• Strong social skills and a passion for working with people.
• Ability to communicate correctly, confidently, and clearly in local language(s) across channels.
• Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design.
• Ability to work with modern tools and systems in a dynamic retail environment.

Nice-to-haves

• Experience in a sales-oriented role.
• Familiarity with digital planning tools used in call centers.

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Referral program
• Retirement plan
• Pet insurance