This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Sales Help Specialist
Autodesk - Denver, CO
posted 2 months ago
About the position
The Sales Help Specialist plays a crucial role in supporting the sales organization at Autodesk by providing Sales Enablement and Change Management Services. This position focuses on delivering fast and reliable access to knowledge regarding sales processes, programs, and productivity tools, while also assisting with day-to-day inquiries and issue resolution. The specialist will collaborate with customers and solutions providers to address procurement setup questions and will be responsible for onboarding new sales hires, delivering training, and driving the adoption of tools within the sales team.
Responsibilities
- Be a key contact for Sales to solve issues arising from daily work while suggesting training to cover knowledge gaps.
- Respond to and resolve internal inquiries about applicable business systems and operations.
- Provide onboarding support for new Sales hires.
- Work with Sales Managers to identify training needs and tools.
- Engage with new hires in their first weeks at Autodesk to reduce non-productivity periods.
- Support procurement setup questions from Sales, Solution Providers, and Customers.
- Deliver effective presentations to a variety of audiences.
- Drive adoption of tools and continuously solicit feedback for improvement.
- Function as a change agent for critical organizational transitions.
- Work with key stakeholders to effectively support and improve business systems, tools, and processes.
- Deliver presentations and training in person and remotely to maximize material retention.
- Thrive in an environment of constant change and be proactive in meeting business needs.
- Embrace a philosophy of transferring knowledge and being customer-focused.
- Leverage reporting and data for solution recommendations and influence with data.
- Collaborate with various groups within Autodesk and drive process optimization and innovation.
Requirements
- BA, BS, or equivalent experience.
- 3+ years of sales/support or similar experience.
- Excellent interpersonal and communication skills, including writing and presenting.
- Highly organized with a proven ability to get the job done.
- Dedicated to service and customer-oriented.
- Strong work ethic and quality standards.
- Proficient with multiple desktop applications, including MS Office, SharePoint, Wiki, DocuSign, MS Teams.
- Detail-oriented and able to multitask in a fluid, ever-changing environment.
Benefits
- Health and financial benefits
- Time away and everyday wellness
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
