Sales Implementation Manager

UnitedHealth Group - Roanoke, VA

Full-time

Roanoke, VA

Insurance Carriers and Related Activities

About the position

The Sales Implementation Manager is responsible for the successful opening of new skilled nursing facilities in Virginia, supporting the Sales Lead in executing implementation plans. This role involves managing the implementation of new and re-launched accounts, ensuring membership goals are met, and collaborating with various teams to facilitate smooth operations and compliance.

Responsibilities

• Implementation of new/re-launch of targeted Same Store Skilled Nursing Facility Accounts as determined by the market sales leader
• Meets established implementation project plan and lead goals in new buildings prior to opening and 90 days post effective date
• Leads re-launch efforts of targeted Same Store homes
• Works collaboratively with Sales Account Manager's to meet Same Store penetration goals
• Manages all aspects of new SNF Implementation Plan (internal and external)
• Effective introduction, implementation, and insurance of SNF commitment to participate in ongoing compliant lead generation processes
• Ensures a critical mass of potential enrollees exists (through established lead targets) in a building to ensure successful clinical and sales operations
• Manages all aspects of new SNF opening including initial launch meetings, individual meetings, internal planning meetings, 30, 60, 90-day meetings with SNFs and/or other meetings as appropriate
• 25% of job responsibilities will include production, i.e., enrollments activities (B2C selling)
• Must adhere to all compliance requirements
• Meets licensing and certification requirements (i.e., complete annual refortification as established by leadership)
• Provides data to support site reporting needs related to new business and growth initiatives
• Demonstrates effective team and cross functional support through coordination with Clinical team and sales team to ensure smooth transition after 90 days of SNF opening
• Provision of appropriate and timely information to Clinical, Sales, Operations and Network
• Feedback to other team members/teams to improve on process, business needs, customer relationships

Requirements

• Ability to obtain and maintain license to sell health insurance within 90 days of hire
• 3+ years of Account Management or Project Management Experience in a sales/marketing or customer facing role
• Customer service experience
• Proficiency with Microsoft Word, PowerPoint, and Excel
• Proven sales/negotiation skills
• Willingness to host and schedule sales appointments if necessary
• Able to work some evenings and weekends
• 50-75% travel daily

Nice-to-haves

• 2+ years in the health care industry with experience in Medicare, Medicaid Managed Care, Health Insurance or Nursing home industry
• Experience working with Nursing Homes
• Salesforce database experience
• Proficient oral and written communication skills
• Solid self-management and time management skills
• Proper business phone etiquette
• Able to work effectively independently and within a team environment

Benefits

• Flexible work options for those located in Richmond or Roanoke, VA
• Opportunities for professional development
• Recognition for performance in a challenging environment