Sales Lead - Waterside Shops

Jill Acquisition - East Naples, FL

Full-time - Entry Level

East Naples, FL

101-250 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Lead at J.Jill plays a crucial role in supporting the management team to achieve store sales and profitability goals. This position focuses on creating a positive and energetic store environment, ensuring a superior customer experience, and acting as the sales floor leader. The Sales Lead also assists in visual merchandising and operational standards, stepping in as the manager on duty when necessary.

Responsibilities

• Achieve individual and store sales and productivity performance goals.
• Communicate store and individual goals to associates and motivate them using metric results.
• Identify and celebrate individual and team successes.
• Build customer loyalty through genuine connections and outreach events.
• Resolve merchandise and customer service issues to ensure positive customer experiences.
• Promote a positive store atmosphere of teamwork and individual contribution.
• Act as a Sales Floor Leader and role model for associates.
• Encourage associates to enhance product knowledge and assist customers in building outfits.
• Assist in training new associates with a focus on product and customer experience.
• Plan and execute floorset and ongoing re-merchandising of the store.
• Maintain excellent visual standards consistently.
• Replenish the sales floor to ensure all sizes are represented.
• Adjust weekly store schedules to meet customer needs when acting as manager on duty.
• Utilize company tools for optimal daily floor coverage and task management.
• Participate in all operational areas including policy implementation, marketing, and store cleanliness.
• Oversee inventory processes to protect company assets and reduce shrinkage.
• Ensure compliance with company policies and employment laws.

Requirements

• 2+ years of Women's Specialty Retail experience required.
• 1+ years in a store supervisory position preferred.
• Strong leadership qualities, training, and team building skills.
• Excellent customer service skills with a proven sales track record.
• Strong style, merchandising, and wardrobing skills.
• Ability to communicate goals and objectives clearly to the team.
• Entrepreneurial and creative mindset.
• Proficient in Point of Sale and general Microsoft Office software.
• Experience in relevant Human Resource processes.
• Availability to work during peak business periods, including weekends.