Chico's FAS - Macon, GA

posted 4 days ago

Full-time - Entry Level
Macon, GA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

Responsibilities

  • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
  • Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines.
  • Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
  • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • Builds and maintains a solid customer following through clienteling and wardrobing.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Supports, implements, and provides follow-up for all training programs, seminars, etc.
  • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed.
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.

Requirements

  • High school diploma or equivalent
  • 1+ year retail or sales management experience preferred
  • Must be 18 years of age or older
  • Excellent communication, verbal and written skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Knowledge of administrative aspects of store operations
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
  • Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Benefits

  • Equal opportunity employer
  • Accommodation available for applicants with disabilities
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