Sales Lead

KNITWELL GROUP - Peabody, MA

Part-time - Entry Level

Peabody, MA

About the position

As a Sales Lead at LOFT, you will play a crucial role in delivering exceptional customer experiences while supporting and guiding store associates. This position involves collaborating with the Store Manager to ensure operational excellence and stepping in as a manager when necessary. Your focus will be on fostering an inclusive environment, providing coaching, and maintaining high visual and operational standards.

Responsibilities

• Model personalized customer experience behaviors as a representative of the brand.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching to associates for improved customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Utilize technology to stay informed on company priorities and promotions, ensuring a seamless omnichannel shopping experience.
• Step into the role of manager when needed.

Requirements

• 6 months of retail sales experience (preferred)
• Management experience (preferred)
• Proficient in technology and able to operate a point-of-sale system
• Strong communication and coaching skills
• Flexible availability, including evenings, weekends, and holidays
• Ability to take initiative in making thoughtful decisions
• Organizational skills to delegate and prioritize assignments effectively.

Benefits

• 50% off regular-priced merchandise at Ann Taylor and LOFT
• Opportunities for individual development and growth within the company
• Culture of giving back with opportunities to support philanthropic partners
• 401(k) plan